Cancel 24 hours or more before pickup
If you cancel at least 24 hours before the scheduled pickup time, your reservation deposit is fully refundable.
Cancel inside 24 hours
If you cancel less than 24 hours before the scheduled pickup time, the reservation deposit is nonrefundable. This helps cover the vehicle and chauffeur time held specifically for your trip.
No-shows
If the passenger does not appear at the agreed pickup location and we cannot reach them after reasonable attempts, the reservation is treated as a no-show and the deposit is nonrefundable.
If you cannot find your chauffeur, call (857) 333-5407 before leaving the pickup area so we can help.
Airline-cancelled flights
If the airline cancels your flight, contact us as soon as reasonably possible. We will move your deposit one time to a replacement pickup without a rebooking fee. The new trip is subject to vehicle availability, and any fare difference will be confirmed before service.
Flight delays
When you provide a valid airline or flight number, we monitor the flight and adjust an airport pickup for delays or early arrivals when reasonably possible. You do not need to cancel solely because the airline changes the arrival time, but please contact us if your flight number or travel plans change.
Changes to a reservation
We will make reasonable efforts to accommodate changes to the pickup time, date, route, passenger count or vehicle. Changes depend on availability and may change the fare. If we cannot accommodate a change requested inside the cancellation window, the standard cancellation terms above apply.
If we must cancel
If Lynnfield Airport Ride cannot provide the confirmed service, you may choose a full refund of the deposit or apply it to a replacement date.
Refund processing
Approved refunds are returned to the original payment method. The time for a refund to appear depends on Square and the customer's bank or card issuer.